All in-stock products will be processed within 1-3 business days. It will then be delivered to the carrier.
SHIPPING RATE
Free Shipping Worldwide
SHIPPING TIME
We work closely with top carriers such as USPS, DHL, EMS and/or American Express to successfully deliver our values to customers.
The shipping time is estimated in accordance with the order’s destination:
MinceKisses Estimated Shipping Time By Destinations
| Destination | Carrier | Est. Shipping Time(Unit: Business Days) |
| US | USPS/UPS/DHL | 7-10 |
| EU | DHL/ PostNL/ Bpost/ La Poste/ Colis/ Privé/ Correos | 7-10 |
| CA | Canada Post | 7-10 |
| AU | UBI/Australia Post | 7-10 |
| Others | Yun/UPS/ DHL international | 7-10 |
Please note:
- When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package every time.
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ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order every time! Please allow 5 – 7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is after your estimated arrival date, please contact us, and we can take care of this case.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Please enter the correct email address and check it regularly when placing your order. The shipping information for the order will be sent to your email to avoid the fact that we cannot contact you, causing the delivery time to be delayed.
Customer service is our number one priority, and we will do whatever we can to take care of you. Thank you for considering owlsmatrix.com. If you have any questions, please don’t hesitate to contact us via support@mincekisses.com
Happy Shopping with us!
Contact Us:
Email: support@mincekisses.com
Phone: +6017-8618446
Address: 108, Jalan BS 6/15, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor, Malaysia
Live Chat is Available
Support Times: Monday-Sunday, (9am-9pm)